Refund Policy

Refunds and Exchanges

Due to the handmade/custom nature of my items, I can’t offer returns unless the product arrives damaged or there’s an issue. Please reach out if you have any concerns.  You can contact us at mary@maryplastermouldings.co.uk. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mary@maryplastermouldings.co.uk. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.